Do all the prices shown include engraving?
The crystal and glass prices include etching charges. The plaques and acrylic prices are for BLANKS only unless otherwise noted. Engraving charges range from $15 - $35 per item depending on how much text and if there is a logo or not. Larger orders will receive special pricing. If any artwork has to be done, there will be a one time $35 artwork charge. To get an accurate quote, please call for a quote or send us a quote request.

How long does it take to receive an order?
Once your order has been placed and paid for, it will be shipped within 3-7 business days. (Applies to stock items only). Items with a logo will take slightly longer. Engraved items will be shipped within 5-7 days of art approval or sooner. Rush shipping is available for phone orders at an additional cost.

How much are shipping charges?
We ship all of our packages FedEx Ground if possible. Shipping is calculated by value & weight. You will be notified of shipping costs before being charged. Larger, bulky or heavy packages have a delivery surcharge to cover the additional costs of shipping.

Will I receive an email confirmation once my order ships?
Yes. Once your order has been shipped, you will receive a tracking number from FedEx along with all tracking instructions. Please go to the Fedex web site and enter your tracking number for the status of your order.

What is the best way to place an order?
Orders being paid by credit card, money order or Purchase Order can be placed directly with a representative at 800.893.2594. Only credit card orders are accepted on our website. Sorry, at this time we DO NOT accept personal checks.

What forms of payment do you accept?
We accept MasterCard, Visa, American Express and Discover Card payments. We also accept money orders, however payment must be received prior to shipping. Purchase Orders are accepted from government organizations and established corporations only. A signed copy must be faxed to 800.893.2590 once the order has been placed. Orders will not be shipped without a hard copy of the PO. 

How can I submit my engraving information?
The best and most accurate way to submit your engraving would be via email to sales@zipawards.com or on our Artwork/Text upload page. For faxing engraving instructions, fill out and print our Order Form and fax to 800.893.2590. We do not accept hand-written engraving information and are not responsible for any errors. 

What do I do if there is a problem with my order?
If there is a problem with your order, please contact our Customer Service Department immediately at 800.893.2594 and have your order number available.

Our Return Policy
Engraved plates, plaques, acrylic and crystal/glass items are non refundable because of the custom nature of the items. Refunds will only be issued before the proofing stage is complete. In the case of damage during shipping, please call us immediately at 800.893.2594.

What if my product is damaged upon arrival?
Damage reports must be called in to Zip Awards at 800.893.2594 as well as FedEx within 5 days of the delivery date to qualify for replacement. No refunds will be given for damaged goods. The exact item will be re-shipped in the case of doa deliveries after the damaged item is in route back to us.

Can I change my order?
Due to our rapid processing time, our system does not allow any changes once artwork proofs have been approved. If a change is necessary after proofing, Zip Awards will generate a new sales order at an additional cost.